Customer Success

Our Customer Success and Support teams have the expertise to work as an extension of your team. We design personalized change management and implementation plans dedicated to achieving your goals. From kick-off to ongoing support, our team will be there at every step to ensure successful adoption of ACTO.

“I really like the platform and ACTO is always making improvement. But the best aspect of ACTO is the tremendous support of the ACTO team. Just wonderful
people”
NANCY RICHARDSON
Manager, Global Education at Hu-Friedy

Speed to implementation

We are committed to bringing your strategic goals to life by successfully onboarding you and your teams onto ACTO at a pace that works best for your company type and size. You will have access to our experienced and thoughtful team of Implementation Specialists and Medical Content Specialists. They will walk you through a change management journey tailored to your organization. 

Post-implementation support

Once you’re fully implemented, the support doesn’t stop there. Our Customer Success Team offers dedicated support before, during and after implementation. Additionally, if you require ongoing support post-implementation, we will meet you where your needs are by offering different levels of support: full time, part-time and hourly, ensuring you and your team are getting the most out of ACTO.

Deployments that drive adoption by learners

With our experience from over 150 implementations in the life sciences industry, we will work with you to craft an implementation plan, based on industry expertise and best practices, to ensure successful adoption of ACTO throughout your organization. Our Customer Success and Support teams will be there at every step to help you champion ACTO across teams, at any scale (regional or global).

Customized training

We offer live or virtual training sessions to you and your teams during launch, and refresher training sessions post-launch to ensure you roll out ACTO smoothly within your organization. Additionally, we deliver customized training to you based on your needs at the time.

Join the Future of the Care Continuum